Frequently Asked Questions (FAQ)

We’ve compiled a list of common questions to help you with your shopping experience. If you can’t find the answer you’re looking for, please don’t hesitate to contact us!

Ordering & Payment

Q1: What payment methods do you accept?
We accept all major credit and debit cards through our secure payment processor, Square. This includes Visa, Mastercard, American Express, and Maestro. We also accept payments via Apple Pay and Google Pay for your convenience.

Q2: Is my payment information secure?
Absolutely. All payments are processed by Square, a leading secure payment gateway. We do not collect, store, or see your credit card information at any point.

Q3: What currency will I be charged in?
All our prices are in Pound Sterling (GBP), and you will be charged in GBP.

Q4: How do I know my order has been placed successfully?
Once you complete your purchase, you will receive an order confirmation email from us. Please check your spam or junk folder if you don’t see it in your inbox.

Shipping & Delivery

Q5: Where do you ship to?
We currently only ship to addresses within the United Kingdom (UK).

Q6: How much is shipping?
Shipping is completely free for all orders within the UK.

Q7: How long will it take to get my order?
Our total delivery time is between 7 to 10 business days. This includes:

  • Handling Time: 1-2 business days to process your order.
  • Transit Time: 6-8 business days for the courier to deliver it.

Q8: How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number and a link to track your package.

Q9: What is your order cut-off time?
Our daily order cut-off time is 4:00 PM (GMT), Monday to Friday. Orders placed after this time will be processed the next business day.

Returns & Exchanges

Q10: What is your return policy?
You can return any item within 15 days of receiving it, for any reason—whether it’s defective or you’ve just changed your mind.

Q11: How do I start a return?
To start a return, please email our customer support team at support@littlesavy.shop. We will guide you through the process.

Q12: Do I have to pay to return an item?
No. We offer free returns. We will provide you with a downloadable and printable shipping label at no cost.

Q13: Are there any return fees?
No, we do not charge any restocking fees on returns.

Q14: How long does it take to get a refund?
Once we receive and inspect your returned item, it will take up to 7 days to process your refund back to your original payment method.

Q15: Do you offer exchanges?
Yes, we do. Please contact our support team to arrange an exchange.

General Questions

Q16: How can I contact customer service?
You can reach us via:

Q17: What are your customer service hours?
Our team is available from 9:00 AM to 4:00 PM, Monday to Friday. We aim to respond to all inquiries as quickly as possible within these hours.